Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Flashn app and website (the “Service”), operated by Hansgate Inc. (“Flashn,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms.

1. The service

Flashn is a same-day delivery marketplace that connects customers with independent shoppers who purchase items from local retail stores on the customer's behalf and deliver them. Flashn does not manufacture, own, or hold inventory of the items sold by third-party retailers — availability, pricing, and product details are confirmed by your shopper at the time of purchase and may differ from what is shown in the app.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3. Orders and fulfillment

When you place an order, a Flashn shopper will visit the selected store, confirm the item(s) you requested are available, and complete the purchase before delivering it to the address you provide. If an item is unavailable or differs from what you selected, your shopper will contact you through the Service to agree on a substitution, adjustment, or cancellation of that item before it is purchased.

4. Fees and payment

Prices shown in the Service include the cost of items plus applicable delivery and service fees, disclosed to you before you complete checkout. Payment is processed at the time of order through our third-party payment provider. All fees are in Canadian dollars unless otherwise stated.

5. Cancellations and returns

Orders may be cancelled before a shopper has completed your purchase, subject to the cancellation options available in the app. Once delivered, eligible items may be returned through the Service for a flat return fee, which covers pickup and drop-off handled by a Flashn shopper; returns remain subject to the originating retailer's own return policy for the item purchased.

6. Shoppers

Individuals who fulfill orders through the Service (“shoppers”) do so as independent contractors, not as employees or agents of Flashn. Shoppers are responsible for complying with all applicable laws while fulfilling orders. Earnings and payout terms for shoppers are set out separately in the shopper dashboard.

7. Prohibited conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Provide false or misleading information when placing an order or creating an account.
• Interfere with or disrupt the integrity or performance of the Service.
• Harass, threaten, or abuse Flashn shoppers or staff.

8. Limitation of liability

To the fullest extent permitted by law, Flashn is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including delays, substitutions, or unavailability of items caused by the retailers we source from. Our total liability for any claim arising from the Service is limited to the amount you paid for the order giving rise to the claim.

9. Indemnification

You agree to indemnify and hold Flashn harmless from any claims, losses, or damages arising from your misuse of the Service or violation of these Terms.

10. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

11. Changes to these terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Contact us

Questions about these Terms can be sent to legal@flashn.ca, or by mail at Hansgate Inc., Toronto, Ontario, Canada.