Privacy Policy

This Privacy Policy explains how Hansgate Inc., operating as Flashn (“Flashn,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information in connection with the Flashn app and website (the “Service”). We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

1. Information we collect

We collect information you provide directly, information collected automatically, and information from third parties involved in fulfilling your order:

• Account information: name, email address, phone number, and delivery address.
• Order information: items ordered, store and delivery details, special instructions, and order history.
• Payment information: processed by our third-party payment provider — we do not store full card numbers.
• Location information: approximate or precise location, used to show nearby stores and enable delivery.
• Device and usage information: IP address, browser type, and how you interact with the Service.
• Shopper information: for users who sign up to fulfill orders — identity verification details and earnings history.

2. How we use your information

We use the information we collect to:

• Process and fulfill orders, including connecting you with a shopper and enabling delivery.
• Provide customer support and respond to your requests.
• Show you relevant nearby stores and improve store and item availability.
• Detect and prevent fraud, abuse, and security incidents.
• Communicate with you about your orders, account, and — where you've consented — promotions.
• Comply with legal obligations.

3. How we share your information

We share information with Flashn shoppers as needed to fulfill your order (e.g. your delivery address and order details), with payment processors to complete transactions, and with service providers who help us operate the Service (such as hosting and analytics providers), each bound by contractual obligations to protect your information. We do not sell your personal information. We may disclose information where required by law or to protect the rights, property, or safety of Flashn, our users, or the public.

4. Data storage and security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Personal information may be stored and processed in Canada or in other jurisdictions where our service providers operate, in accordance with applicable law.

5. Your rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions.
• Request deletion of your account and associated personal information, subject to our legitimate business and legal retention needs.

To exercise any of these rights, contact us using the details below.

6. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features of the Service may not function properly without them.

7. Children's privacy

The Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date, and will provide additional notice where required by law.

9. Contact us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at privacy@flashn.ca, or by mail at Hansgate Inc., Toronto, Ontario, Canada.